Training Program Timeframe (Office Management)

Program title

Number of hours

Number of days

Basics of Office Work

40

10

Basics of Secretariat

40

10

Work Stress and Time Management Endurance Skills

40

10

Skills of written communications and verbal communications

60

15

Report Writing Skills

40

10

Management Information System

40

10

Documents and Information Archiving

40

10

Mastering of using office technologies

60

15

Mastering of using Office computer applications

60

15

English Language skills (Business English)

60

15

Detection of erasing and fraudulence in official documents

40

10

Total

520 training hours

130 training days

Exercises Performed During the Training Course

Exercises Performed

Number of hours

Number of days

Exercises on answering incoming call from a customer / customer of the company or factory

5

3

Exercise on an angry customer/a customer inquiring information/a customer requesting extra information

5

4

Simulation of acts and behavior of an administrative employee/ receptionist/ secretary

10

4

Simulation of a request by a customer and referral of such inquiry to the concerned supervisor

10

4

Simulation of filling in forms of requesting services by a customer

10

5

Exercises on method of using office technologies (Xerox, fax, typewriter)

10

5

Exercise on preparing a report on the jobs performed in the concerned section/ department

10

5

Total

60 Training hours

30 training days

Training Program Timeframe (Production Lines Employee)

Program title

Timeframe

Number of hours

Number of days

Foundation Workshop (machines and production lines)

40

10

Occupational safety

40

10

Operating system of machines, and electro-mechanic

40

10

Control foundations

60

15

Communication skills

40

10

Reports writing skills

40

10

Organizational behavior

40

10

Computer usage skills at office

60

15

Office technology use skills

60

15

English language skills (business language)

60

15

Total

480 hours

130 days

Exercises Performed During the Training Course

Program title

Timeframe

Number of hours

Number of days

Exercises for the operating and cleaning the machine inside facility (field training)

10

5

Classifying of certain goods

10

5

Simulating the actions and behavior of the Production Lines Employee ( the appearance and the accurate observation)

10

5

Simulation on the implementation of the sorting order, through the facility's equipments.

10

5

Simulating of filling out an application, sorting, and exchange request.

10

5

Exercises on how to use of office technology (imaging - Fax - Printer)

10

5

Preparing a work achievement report or a delivered order.

10

5

Training Program Timeframe (Data Entry and Text Processing)

Program duration: six months, for 240 hours, 2 hours a day

Program title

Number of hours

Number of days

First part: foundations of computer and operating system

36

18

Second part: using computer keyboard

90

45

Third part: text formatting and processing

100

50

Fourth part: foundations of spreadsheets

10

5

Fifth part: exchanging data between Microsoft programs

4

2

Total

240 training hours

120 training days

Exercises Performed During the Training Course

Program title

Timeframe

Number of hours

Number of days

Printing on a variety of articles to emphasize the usage of the finger on the right place.

30 minutes

Every day

Printing on a variety of articles to measure the speed of printing, at least (25 Arabic correct words per minute)

30 minutes

Every day

Applying exercises on cumulative skills.

30 minutes

Every day

Linking between text Processing and schedules Processing program.

1 hour

2 days

Training Program Timeframe (Selling Skills & Customer Service)

Serial

Program title

Timeframe

Number of hours

Number of days

1

Office computer applications

80

20

2

English language

48

12

3

Products displaying skills

8

2

4

Selling psychology

8

2

5

Managing the selling dialogue and negotiations skills

8

2

6

Principles of communication and interpersonal relations

8

2

7

Concept of customer service

8

2

8

Standards of service

4

1

9

Business ethics and work environment in the private sector

8

2

10

Organizational behavior and communication skills

8

2

11

Computer basics

12

3

12

Supplying the cash

4

1

13

Security watermark in the banknotes

4

1

14

Telemarketing and electronic marketing

8

2

Total

216 hours

54 days